FAQ

TBefore booking, please pay attention to the cancellation policy.

Each activity has a different policy.

Activities can be canceled / rescheduled if they meet the applicable terms and conditions.

Please go to Email when booking an activity, there is a booking status button and please click - then you will be directed to booking status.

Click the cancel / reschedule button & fill in the requested information.

Your Cancellation / reschedule application will then be checked again by the Tondest Team, and further information will be provided.

Refund Policy

Refunds can be made if the applicable terms and conditions are met.

Refunds take 7 to 14 working days.

Refunds will be made by bank transfe