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Term and Conditions

THE TERMS AND CONDITIONS BELOW SHOULD BE READ BEFORE USING THIS SITE. YOUR USE OF THIS SITE INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS

The site https://tondest.com and its application ("Site")are managed by PT TRIPGO WISATA INTERNASIONAL.By accessing and/or using the Site, you acknowledge that you have read and understood, and agree to be bound by the Terms and Conditions set out below ( "Terms") and other terms and conditions in relation to the Site, whether expressly written in these Terms,. These Terms constitute a legally binding agreement for you as a user (“you” or “User”). You must be at least eighteen (18) years of age to use this Site.

Please note that We can change, modify, add and delete these Terms at any time if necessary to comply with the provisions of the laws and regulations that apply to Us or reflect changes to Our operations, provided that We will make reasonable efforts to provide notification regarding changes to the Terms. You must check the Terms periodically to ensure your compliance with the most current version.

If you use one of our other services, then your use of that service is subject to the terms and conditions applicable to that service, which will be provided to you when you use that other service.

SCOPE OF OUR SERVICES

Through the site, https://tondest.com provides a platform that can browse and make reservations for various types of Airport Service, Hotel, Activities, and Tour Packages.

Ordering and Payment:

Orders can be made through our platform or authorized agents.
Payment must be made in accordance with the provisions applicable to each product or service.
Cancellations and refunds may be subject to the applicable cancellation policy.
Payment must be made according to the available payment methods and in the specified currency.

Order Confirmation:

Order confirmation will be sent via the email or text message you provided at the time of order.
Make sure to check the ticket information and flight schedule carefully on the booking confirmation
Be sure to check the reservation information, including dates, number of guests, and room type.
Make sure to check the train station information carefully.

Changes and Cancellations:

Changes to schedules or routes may incur additional charges, depending on the policies of airlines, trains.
Ticket cancellations will be subject to the applicable cancellation policy and may incur fees.
Ticket prices may change without prior notice.
The price stated on the order confirmation is the final price including all applicable fees.
Changes in dates or room type may incur additional charges, according to hotel policy.
Hotel cancellation policies will apply, and cancellation fees may apply.

Travel Documents:

Make sure you have valid travel documents before leaving.
Check visa, entry permits and health requirements according to the travel destination.
Checking identity and other documents in accordance with flight requirements.
Make sure you have valid travel documents, including plane tickets, passport and required visas.
Make sure you have a valid train ticket before departure.
Identification or booking codes may be required when checking tickets.

Travel itinerary

Schedule changes may occur for certain reasons, and we will try to provide prior notice.
Please arrive at the departure point according to the specified time.
Airplane & Luggage Check-in (Airplane).
Check-in time must be in accordance with airline regulations.
We are not responsible for losses resulting from delays or absences at check-in time.
Airline baggage policies will apply and are subject to change without prior notice.
Make sure to know the permitted baggage weight and dimensions limits.

Check-in and Check-out (Hotel):

Check-in and check-out times must be in accordance with hotel regulations.
Late check-out may incur additional fees or result in loss of deposit and will depend on each accommodation.

Identification, Deposit & Additional Guests (Hotel):

Hotels may require identification and/or a deposit at check-in to cover any additional charges or damages that may occur.
The number of guests permitted in a room may be subject to hotel policy. b. Additional fees may apply for additional guests.

Facilities and Services (Hotel):

The facilities and services provided by the hotel will be in accordance with the information stated in the booking description.
The Hotel reserves the right to change or withdraw certain facilities without prior notice.

Accommodation and Transportation:

Accommodation and transportation options may change based on availability or unforeseen circumstances.
Liability for losses or delays caused by third parties will be assessed based on the provisions of each party.

Travel Participant Responsibilities:

Travel participants are responsible for maintaining the safety of themselves, their belongings and compliance with local regulations.
Travel participants are expected to comply with social and ethical norms during the trip.

Liability and Compensation:

We are not responsible for any loss, damage or injury during transit, unless caused by direct negligence on our part.
Compensation for claims must be submitted in accordance with the specified procedures.
Compensation for claims must be submitted directly to the relevant airline.
Liability for loss or injury during aircraft travel will be determined at the discretion of the airline.
Liability for damage or loss of guests' personal items will be assessed at the hotel's discretion.
Compensation for claims must be submitted directly to the relevant hotel.

Changes to Terms and Conditions:

Terms and conditions can be changed at any time without prior notice.
Such changes will take effect immediately upon publication on our website or platform.

Force Majeure:

We are not responsible for delays or cancellations of Trips caused by extraordinary events or force majeure.

Updated on Januari 2024